Hani Jamjoom, Nikos Anerousis, Raymond Jennings and Debanjan Saha
IFIP/IEEE International Symposium on Integrated Network Management (IM)
Munich, Germany, May 2007
Abstract. The continuous introduction of converged services such as
VoIP and Video-On-Demand has created many
operational challenges for service providers. In
this paper, we describe how to use location-aware
technologies, not only to integrate disparate
management applications, but also to transform the
underlying process to use geographical views as the
focal point of management operations. Based on an
engagement with a large Cable provider, we have
designed and implemented 3iIntegrated Infrastructure
Intelligence-to address key issues in the service
assurance process. 3i is highly componentized and
provides an intuitive way for creating role-based
views through dynamic scoping, event aggregation and
status projection, and location-driven active
probing. We analyze the current service assurance
process and compare it with the improved process
after introducing 3i. Overall, the re-engineered
process offers base execution improvements in alarm
collection, problem drill-down and reporting, as
well as complexity improvements throughout. 3i is a
fully implemented tool and has demonstrated
capabilities beyond its original intended scope as a
decision support tool in planning and marketing
functions.
Bibtex.
@inproceedings{jamjoom-IM-07,
author = {Hani and Jamjoom and Nikos and Anerousis and Raymond and Jennings and Debanjan and Saha},
title = {{Service Assurance Process Re-Engineering Using Location-aware Infrastructure Intelligence}},
booktitle = {IFIP/IEEE International Symposium on Integrated Network Management (IM)},
address = {Munich, Germany},
month = {May},
year = {2007}
}