Melissa Buco, Hani Jamjoom, Mark Podlaseck and Huiming Qu
World Conference on Services
Bangalore, India, September 2009
Abstract. The enterprise has historically been ambivalent about Social
Computing. Although dynamic communities,
collaboration, innovation, and the wisdom of crowds
were recognized as valuable, doubts about content
quality and standards frequently overshadowed the
benefits that Social Computing had already
demonstrated outside the enterprise. In this paper,
we describe how we have been challenged to add
governance to an existing enterprise wiki designed
for capturing, collaborating on, and evolving best
practice business process assets. With the addition
of governance, our goal has been to transform a best
practice process wiki into an authoritative source
for process assets for the enterprise, a repository
for registering usage, tracking variations, and
linking process assets to one another and to other
assets (e.g. accounts) and a vehicle for continual
improvement of process assets through annotation,
rating, and collaboration. The extensive scope of
the content in this project dictates that both the
creation and the governance of the content be
distributed to the appropriate level of the
community. It also requires functions to assist
users with leveraging potentially significant amount
of user feedback. Overall, the focus of the project
has been on maintaining the quality of the content
while fostering its continuous improvement and
relevance to the community.
Keywords. Social computing, process governance, business process
management
Bibtex.
@inproceedings{buco-services-09,
author = {Melissa and Buco and Hani and Jamjoom and Mark and Podlaseck and Huiming and Qu},
title = {{Social Computing and Governance in an Enterprise Service for Managing Business Processes}},
booktitle = {World Conference on Services},
address = {Bangalore, India},
month = {September},
year = {2009}
}