Professional Experience
From Jamjoom
[edit] IBM T. J. Watson Research Center, Hawthorne NY
[edit] Research Manager (2007 - current)
- Created a flexible social-networking based platform to enable community-based process enrichment. This has been instrumental in a key effort in IBM Global Services that focuses on global standardization of core delivery processes. Currently, it has more than 12,000 active users and is being used as a research enabler for several enterprise recommendation system and data mining projects, resulting in key publications and ongoing collaboration with CMU.
[edit] IBM T. J. Watson Research Center, Hawthorne NY
[edit] Research Staff Member (2004 - 2007)
- Led research to create Integrated Infrastructure Intelligence (i3), a service assurance solution developed for the Cable industry which, through several customer engagements, has enabled IBM to enter this rapidly growing market. i3 was the first to introduce a mashup based geographical mapping technology and GIS-based analytics into the service assurance process. It demonstrated significant improvements in the accuracy and speed of fault impact analysis and the productivity of network operations and customer care teams.
- Led research work looking at problem determination under incomplete topologies and noisy measurements. We adopt the concept of Failure Group (FG)---a group of end components (i.e., cable modems) that are likely to share the same risk of failure. Using our algorithms, we infer FGs that directly reflect the missing part of the topology. We then use FGs to localize failures, diagnose root causes, and even detect misconfigurations in the existing topology.
- Led research that focus on topologically scoped collaboration. This work leverages topological dependencies to scope delivery of messages between different users. This research was applied during process re-engineering of a call center to improve knowledge capture and exchange between customer-facing agents and technicians.
[edit] University of Michigan, Ann Arbor MI
[edit] Research Fellow (2004)
- Built scalable and distributed measurement infrastructure with dynamic data manipulation to optimize measurement collection, resource requirement, and update frequency in both bandwidth limited and delay sensitive environments
[edit] University of Michigan, Ann Arbor MI
[edit] Graduate Student Research Assistant (1997 - 2004)
- Studied and analyzed the impact of various control mechanisms on the performance of servers and on the behavior of real users
Designed and built adaptive and distributed network traffic controllers that provide QoS support and overload protection for Internet services
- Used prototype implementation in the Linux kernel to test the efficacy of the mechanisms
[edit] HP Research Labs, Palo Alto CA
[edit] Summer Internship, Researcher (2000)
- Created Eve, a scalable, accurate and highly-efficient architecture for emulating Internet clients with emphasis on distributed and automated data collection
- Eve was used as key benchmarking tool to test middleware scalability at both HP and Univ. of Michigan
Conducted empirical measurements of network controls that improve QoS in multi-tier servers
[edit] Cornell University, Ithaca NY
[edit] Research Assistant (1997)
- Built RealEdit, a user-friendly GUI and performance monitor in Java for the REAL 5.0 network simulator. RealEdit dynamically create its user interface based on an easily configurable meta- language specification to allow for enhanced flexibility and future extensibility
[edit] Cornell University, Ithaca NY
[edit] Teaching Assistant, Introduction to Digital Design (1995)
- Instructed laboratory experiments
- Led discussion groups to refine problem solving skills
[edit] Applied Computing Devices, Terre Haute IN
[edit] Implementation Engineer (1995)
- Involved in porting cross-platform software to the AIX 4.1 operating system
